Aftersales Supervisor (Automotive Service Operations)

Join our dynamic automotive team as an Aftersales Supervisor in the vibrant heart of Bali! We are seeking a results-driven professional to lead our service operations, ensuring exceptional customer experiences while driving departmental efficiency and profitability. In this pivotal role, you'll oversee a team of 15+ service advisors and technicians, managing daily operations, quality control, and customer satisfaction. Our company, Private Advertiser, is a trusted name in Canggu, Bali, known for our commitment to excellence and customer-centric approach.

As an Aftersales Supervisor, you'll be at the heart of our service department, working closely with our management team to implement and monitor service standards. You'll use tools like QuickService CRM and ServiceTitan to track performance metrics, while also ensuring compliance with OEM and manufacturer guidelines. This is a unique opportunity to grow within a supportive and innovative team, with clear pathways for career advancement.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the aftersales service department, ensuring adherence to service standards and quality control protocols.
• Lead and mentor a team of 15+ service advisors and technicians, fostering a culture of continuous improvement.
• Manage inventory and parts ordering, ensuring optimal stock levels and minimizing downtime.
• Conduct regular inspections and audits to maintain high service quality and compliance with OEM guidelines.
• Track and analyze service performance metrics using QuickService CRM and ServiceTitan, identifying areas for improvement.
• Collaborate with the management team to implement service initiatives and monitor their impact on departmental efficiency and profitability.
• Ensure excellent customer service and satisfaction by addressing customer concerns and resolving issues promptly.
• Maintain accurate records of all service activities and customer interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Automotive Technology, Business Administration, or related field.
• Minimum 5 years of experience in automotive aftersales service, with at least 2 years in a supervisory or management role.
• Certification in Automotive Service Excellence (ASE) or equivalent preferred.
• Strong knowledge of automotive repair procedures, diagnostic tools, and service standards.
• Proficient in using QuickService CRM and ServiceTitan for service management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving and decision-making skills.

🛠️ Keahlian

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