Customer Relationship Executive - Bali Region

Join BFI Finance Indonesia, a leading financial services company in Indonesia, as a Customer Relationship Executive in the vibrant and growing region of Bali. This role is perfect for a dynamic professional who thrives in building and maintaining strong customer relationships. In this position, you will be responsible for managing and developing customer relationships, ensuring customer satisfaction, and driving sales growth. With a competitive salary of Rp 7,000,000 - Rp 12,000,000 per month, this is an excellent opportunity to grow your career in a thriving market.

BFI Finance Indonesia is committed to providing innovative financial solutions to its customers. As a Customer Relationship Executive, you will play a crucial role in helping customers achieve their financial goals. The Bali region offers a unique blend of cultural richness and economic potential, making it an ideal place to build a successful career. Whether you are a seasoned professional or just starting your career, this role offers the chance to make a significant impact in the financial services industry.

📋 Tanggung Jawab Pekerjaan

• Manage and develop customer relationships to ensure high levels of satisfaction and loyalty.
• Drive sales growth by identifying and pursuing new business opportunities.
• Provide exceptional customer service through various channels including phone, email, and in-person interactions.
• Monitor and analyze customer data to identify trends and opportunities for improvement.
• Collaborate with cross-functional teams to ensure seamless delivery of financial products and services.
• Stay up-to-date with industry trends and best practices in customer relationship management.
• Develop and implement strategies to enhance customer retention and acquisition.
• Conduct regular follow-ups and feedback sessions with customers to ensure ongoing satisfaction.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer relationship management or a related field.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Excellent problem-solving and analytical skills.
• Familiarity with financial products and services is a plus.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Certification in customer relationship management (e.g., CRM Certified Professional) is a plus.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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